Warranty and Shipping

BENCH BUILT Warranty

EXCLUSIONS AND LIMITATIONS

The Bench Built warranty is only applicable to the original purchaser and warranty is not transferrable to another person.

The Bench Built warranty is only valid for products that have been purchased directly from Bench Fitness Equipment or an authorized reseller and are fully paid for.

The Bench Built warranty does not cover used/secondhand items, former competition equipment, showroom stock, prototypes, discounted or sale items and discontinued equipment.

The Bench Built warranty is specifically limited to the repair or replacement of any defective component that is manufactured or supplied by Bench Fitness Equipment. The repair or replacement will be at the sole discretion of Bench Fitness Equipment and will be the sole remedy available under this warranty.

Normal wear and tear on components such as, but not limited to, protective high density plastic components, rubber stoppers, cables, belts, chains, coatings, upholstery (including cuts), or any other cosmetic damage resulting from regular use are not covered by this warranty.

Warranty does not cover minor cosmetic marks, knicks or variations that are deemed to be normal part of hand building strength equipment.

Damage resulting from improper assembly, inadequate maintenance, neglect, poor storage, use of equipment in an environment with excessive temperatures or moisture, or installation of other parts or components not manufactured or supplied by Bench Fitness Equipment are not covered by this warranty.

Bench Fitness Equipment holds no liability, whether under this warranty or other wise, for any special indirect, incidental, secondary, or consequential losses, damages, or expense related to fitness equipment, including but not limited to damages to persons or property.

VOID WARRANTY CONDITIONS

The Bench Built Warranty becomes invalid in the following cases:

• Buying Bench Fitness Equipment products from an unauthorized source including but not limited to, unauthorized resellers, internet sites, dealer, resellers, private parties, and facilities.

• Modifying equipment including removing of any branding and/or product serial numbers.

PRODUCTION AND SHIPPING TIME

All our strength equipment is made to order. Once you place an order, and you have approved your designs and logos, our manufacturing facility will begin crafting your product with the utmost care and precision. Please note that the production time for your order is approximately 4 weeks.

In addition to the production time, please allow an additional 4-6 weeks for shipping to our warehouse in Australia. We work with reputable international shipping carriers to ensure your order arrives safely and promptly.

CUSTOMS, DUTIES AND TAXES

All orders shipped to Australia are subject to customs clearance, duties, and taxes. These charges are included in the item price.

SHIPPING RATES

The sales price of our strength equipment includes shipping costs from our manufacturing facility to our Melbourne warehouse. We work with reputable international shipping carriers to ensure safe and timely delivery of your orders.

LOCAL SHIPPING CHARGES

Local shipping charges within Australia are calculated based on the item weight, delivery location. These charges are not included in the sales price and will be displayed at checkout, allowing you to review them before finalizing your purchase.

SHIPPING DESTINATIONS

We currently ship to all major cities and regional areas within Australia. If you are unsure whether we can deliver to your location, please contact our customer support team at australia@benchfitness.com for assistance.

INSTALLATION SERVICES

We have partnered with Total Gym Care to offer installation and maintenance services for our customers. If you need assistance with installation or servicing, please reach out to TGC directly and provide them with your order number.

DAMAGED AND LOST ITEMS

In the unlikely event that your order arrives damaged or is lost during transit, please contact our customer support team immediately. We will work with the shipping carrier to investigate the issue and provide a suitable resolution, which may include a replacement or a refund.

CUSTOMER SUPPORT

If you have any questions or concerns regarding our shipping policy or your order, please feel free to contact our customer support team at australia@benchfitness.com Our team is available Monday to Friday, 8am-6pm and we will be more than happy to assist you.